100% PASS QUIZ 2025 ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT: ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM PERFECT NEW TEST GUIDE

100% Pass Quiz 2025 ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Specialist: Create, Deliver and SupportExam Perfect New Test Guide

100% Pass Quiz 2025 ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Specialist: Create, Deliver and SupportExam Perfect New Test Guide

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q19-Q24):

NEW QUESTION # 19
A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers.
Which model is this an example of?

  • A. Retained service integration
  • B. Single provider
  • C. Service guardian
  • D. Service integration as a service

Answer: D

Explanation:
This is an example of service integration as a service (D). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.1.4) defines this model as: "A service integration approach where a third party coordinates and manages services, including supplier relationships and integration, on behalf of the organization." This matches the scenario where the provider handles supplier management and service coordination. Option A (retained service integration) involves internal retention; option B (single provider) implies full delivery; and option C (service guardian) is not a recognized ITIL model. The guide further notes:
"This model enhances value streams by ensuring seamless service delivery across multiple parties." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.4 - Service Integration Models.


NEW QUESTION # 20
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

  • A. Change enablement
  • B. Continuous integration
  • C. Continuous deployment
  • D. Continuous delivery

Answer: B

Explanation:
Continuous integrationresolves delays by ensuring that developers frequently merge their code into ashared repository, enabling earlier detection of issues and smoother collaboration.


NEW QUESTION # 21
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created

  • A. 1 and 4
  • B. 2 and 3
  • C. 1 and 2
  • D. 3 and 4

Answer: D

Explanation:
Individual changes should be measured by the outcomethey create to ensure they deliver real value, and theoverall success of multiple changes should also be measured by the outcometo confirm that the cumulative improvements meet business objectives.


NEW QUESTION # 22
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

  • A. Enable variance of quality and cost of services
  • B. Define and optimize an individual value stream for each team involved in service creation
  • C. Use comprehensive complex simulations to test the workflow
  • D. Integrate feedback loops and escalation mechanisms in the workflow

Answer: D

Explanation:
The company should integrate feedback loops and escalation mechanisms in the workflow (B). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.2.2) explains that effective value stream design requires iterative feedback to ensure quality while maintaining speed, and escalation mechanisms to address issues promptly. This approach allows for continuous improvement and adjustment during service creation, balancing the trade-off between rapid delivery and high standards. Option A creates silos, reducing coordination; option C compromises consistency; and option D, while useful, is a testing method rather than a structural solution. The guide stresses that feedback loops, such as user testing or peer reviews, are essential for optimizing value streams.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.2.2 - Feedback Loops in Value Stream Design.


NEW QUESTION # 23
A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?

  • A. Using incremental delivery for the integration of multiple components
  • B. Adopting a 'big bang' approach for all integrations simultaneously
  • C. Choosing direct integration with no predetermined order for deployment
  • D. Implementing point-to-point integration for each system

Answer: A

Explanation:
The organization should use incremental delivery for the integration of multiple components (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.1.3) advocates incremental approaches to manage risk and ensure stability during integration. The 'big bang' approach (A) is risky; point-to-point (B) is complex; and no order (D) lacks structure.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.1.3 - Incremental Delivery in Integration.


NEW QUESTION # 24
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